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Avaya
SA PREF OC R3 ALL MD CNCR USR 1YPP
SA PREF OC R3 ALL MD CNCR USR 1YPP
SKU: AVA-337129 Mfgr Part#: 337129
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Avaya
SA PREF OC R3 ALL MD CNCR USR 3YPP
SA PREF OC R3 ALL MD CNCR USR 3YPP
SKU: AVA-337132 Mfgr Part#: 337132
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Computer Instruments
CALL BACK MESSAGE
options for handling the call back. call-back message in queue are played the message and given the a call back by an agent at a later time. Agents who receive the CALL BACK MESSAGE, Call Back Message allows a caller in queue to opt for
SKU: COM-180002022 Mfgr Part#: 1800-0202-2
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Computer Instruments
COMMUNITY NOTIFICATION
COMMUNITY NOTIFICATION , Community Notification is a stand alone out bound notification application that broadcasts voice messages via telephone, sends electronic messages with attachments to email addresses. Traffic reports are included.
SKU: COM-180002032 Mfgr Part#: 1800-0203-2
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Computer Instruments
LIST DIALER
LIST DIALER, List Dialer is an outbound notification application that rapidly broadcasts voice messages. Large list maybe imported and monitored. Lists sizes may be in the millions of entries.
SKU: COM-180002062 Mfgr Part#: 1800-0206-2
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Computer Instruments
LONGITUDE LATITUDE LOCATOR DATA LOOKUP
LONGITUDE LATITUDE LOCATOR DATA LOOKUP , Longitude / Latitude Data Locator is a self service stand alone application which can look up and speak information from a local / remote database based on caller s ZIP CODE or CANADIAN POSTAL CODE input. Built-in tools can connect the Longitude / Latitude Data Locator to any Microsoft ODBC compliant database (Longitude / Latitude database supplied by customer). Once telephone data locator has been configured, a Web Data Locator html component, with simple MapQuest integration, is automatically available to be placed on a Web page.
SKU: COM-180002102 Mfgr Part#: 1800-0210-2
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Avaya
SA PREF NR11 T3PKG 1L VC7 DM6 3YPP
SA PREFER SUPT NU R11 T3PKG 1LNG NR11 VC7DM6 3YR PREPD
SKU: AVA-346918 Mfgr Part#: 346918
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Avaya
SA PREF C/D WORKPL ATTD R5 SERVER 1YPP
SA PREFER SUPT CO-DEL WORKPLC ATTD R5 SERVER 1YR PREPD
SKU: AVA-342664J Mfgr Part#: 342664J
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Avaya
SA PREF NR11 TIER 3 1ST LNG 1YPP
SA PREFER SUPT NU RCGNZR 11 TIER 3 1ST LANG 1YR PREPD
SKU: AVA-346795 Mfgr Part#: 346795
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Avaya
SA PREF OC R3 ALL MED ELT CNCR 1YPP
SA PREFER SUPT OCEANA R3 MEDIA ELITE CNCR USR 1YR PREPD
SKU: AVA-338563 Mfgr Part#: 338563
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Avaya
UPG ADV CMS R18 WFO HIST 5YPP
UPGRADE ADVANTAGE CMS R18 WFO HISTORICAL 5YR PREPD
SKU: AVA-334584 Mfgr Part#: 334584
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Avaya
SA PREF C/D CMS R19 UNLD HS ADDL 3YAN
SA PREFER SUPT CO-DEL CMS R19 UNLOAD HISTRCL ADDL SESS 3YR AN PREPD
SKU: AVA-348037J Mfgr Part#: 348037J
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Avaya
SA PREF C/D IXM R10 SR140 FX 2 PT 1YPP
SA PREFER SUPT CO-DEL IX MSG R10 SR140 FAX 2PT 1YR PREPD
SKU: AVA-349013J Mfgr Part#: 349013J
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Avaya
SA PREF CMS R19 3PT RT SKT ADDL 5YPP
SA PREF CMS R19 3PT RT SKT ADDL 5YPP
SKU: AVA-347793 Mfgr Part#: 347793
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Avaya
SA PREF CMS R19 ADM PAGING ADDL 3YPP
SA PREFER SUPT CMS R19 ADMIN PAGING ADDL SESS 3YR PREPD
SKU: AVA-347804 Mfgr Part#: 347804
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Avaya
SA PREF CMS R19 CLBRIO HS ADDL 5YPP
SA PREFER SUPT CMS R19 CALABRIO HISTRCL ADDL SESS 5YR PREPD
SKU: AVA-347859 Mfgr Part#: 347859
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Avaya
SA PREF CMS R19 CLBRIO RTA ADDL 5YPP
SA PREFER SUPT CMS R19 CALABRIO RTA ADDL SESS 5YR PREPD
SKU: AVA-347871 Mfgr Part#: 347871
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Avaya
SA PREF CMS R19 IEX HS ADDL 5YPP
SA PREFER SUPT CMS R19 IEX HISTRCL ADDL SESS 5YR PREPD
SKU: AVA-347937 Mfgr Part#: 347937
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Avaya
SA PREF CMS R19 IEX RTA ADDL 5YPP
SA PREFER SUPT CMS R19 IEX RTA ADDL SESS 5YR PREPD
SKU: AVA-347949 Mfgr Part#: 347949
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Avaya
SA PARTS NBD APPL SM SRV R2D 1YPP
SA PARTS NBD APPL SM SRV R2D 1YPP
SKU: AVA-255797 Mfgr Part#: 255797
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Avaya
SA PREF EQNX ATTD R5 SERVER 3YPP
SA PREFER SUPT EQNX ATTD R5 SERVER 3YR PREPD
SKU: AVA-342667 Mfgr Part#: 342667
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Avaya
SA PREF EQNX ATTD R5 SERVER 5YPP
SA PREFER SUPT WORKPLC ATTD R5 SERVER 5YR PREPD
SKU: AVA-342668 Mfgr Part#: 342668
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Avaya
SA PREF C/D CMS R19 3PT RT SKT ADDL 1YPP
SA PREFER SUPT CO-DEL CMS R19 3PT RLT SOCKET ADDL SESS 1YR PREPD
SKU: AVA-347789J Mfgr Part#: 347789J
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Avaya
SA PREF C/D CMS R19 BL PK HS ADDL 1YPP
SA PREFER SUPT CO-DEL CMS R19 BLUE PUMPKIN HISTRCL ADDL SESS 1YR PREPD
SKU: AVA-347831J Mfgr Part#: 347831J
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Avaya
SA PREF C/D CMS R19 IEX HS ADDL 1YPP
SA PREFER SUPT CO-DEL CMS R19 IEX HISTRCL ADDL SESS 1YR PREPD
SKU: AVA-347933J Mfgr Part#: 347933J
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Avaya
SA PREF C/D CMS R19 IEX RTA ADDL 1YPP
SA PREFER SUPT CO-DEL CMS R19 IEX RTA ADDL SESS 1YR PREPD
SKU: AVA-347945J Mfgr Part#: 347945J
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Computer Instruments
APPOINTMENT REMINDER
APPOINTMENT REMINDER , Appointment Reminder is a self service stand alone application which provides automated notification to a list of patients of upcoming appointments. The notification can include the date, the time of the appointment, along with directions to the appointment location. Notification options include out-dialing to a list of telephone numbers or emailing messages forwarded with attachments to a list of email addresses.
SKU: COM-180002012 Mfgr Part#: 1800-0201-2
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Computer Instruments
AGENT/QUALITY ASSURANCE SURVEY
AGENT/QUALITY ASSURANCE SURVEY, Agent Survey Form Filler maintains a comprehensive evaluation of the effectiveness of your Agents based on your most valuable source; Your customer. Three question types - numeric, voice, multiple chose. Jump technology allows questions to be dynamically ordered based upon previous question response. Several transcription methods via Email, Telephone or Web. Unlimited surveys can be created and are easy to configure and maintain using a Wizard base GUI. Survey questions and corresponding responses may be exported to CSV file or each survey when completed emailed to a specified address. Option available to capture ANI, DNIS and Agent ID when CTI resources available. Requires TSAPI or TAPI CTI Licenses.
SKU: COM-180002052 Mfgr Part#: 1800-0205-2
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Computer Instruments
POWER DIALER
out-calling campaign queues. Requires TSAPI or TAPI CTI licenses. Seat option provides Web based snapshot monitoring of Power Dialer not exact due to a variety of environmental factors. Agent Wallboard The detection methods of determining a human or machine answer are recipients down alternate IVR paths depending on the detection results. Answering Machine Detect option provides the capability to direct call out-calling. (Queue Throttle, Admin Wallboard, Traffic Report). call center agent queue which is monitored via CTI to throttle the out-calling to a list of contacts. Successful calls are transferred to a POWER DIALER , Power Dialer provides automated, campaign based,
SKU: COM-180002202 Mfgr Part#: 1800-0220-2
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Computer Instruments
AGENT CLICK-TO-DIAL
AGENT CLICK-TO-DIAL, Agent Click-To-Dial (Web) provides a simplified web-based preview dialer interface for manually triggering out-calls to a list of contacts through a central PBX. Imported contact lists can be single or multi-number and contact information can be presented on the agent interface screen. Agents reported call dispositions are included in campaign reporting. Allows Message to be dropped onto a recording device therefore letting the Agent continue with calling campaign. Requires TSAPI or TAPI CTI licenses.
SKU: COM-180002212 Mfgr Part#: 1800-0221-2
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