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Computer Instruments
agent/quality assurance survey (CI mngd)
agent/quality assurance survey (CI mngd)
SKU: COM-180002051 Mfgr Part#: 1800-0205-1
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Computer Instruments
AGENT CLICK-TO-DIAL (CI managed)
AGENT CLICK-TO-DIAL (CI managed)
SKU: COM-180002211 Mfgr Part#: 1800-0221-1
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Computer Instruments
CI MS ASR & TTS MRCP 2
CI MS ASR & TTS MRCP 2 , Text To Speech 26 Single Languages
SKU: COM-16004008 Mfgr Part#: 1600-4008
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Computer Instruments
Virtual Conceirge
Virtual Conceirge
SKU: COM-16004010 Mfgr Part#: 1600-4010
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Computer Instruments
TDM RIGHT TO USE PORT
ADDITIONAL TT RTU PORT, Right -To-Use Port License (TDM Touch Tone)
SKU: COM-18000101 Mfgr Part#: 1800-0101
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Computer Instruments
H.323 / SIP right to use port
H.323 / SIP RIGHT TO USE PORT , Right -To-Use Media Port License (H.323 / SIP)
SKU: COM-18000102 Mfgr Part#: 1800-0102
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Computer Instruments
Virtual Conceirge, per year
Virtual Concierge, yearly
SKU: COM-160040101 Mfgr Part#: 1600-4010-1
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Computer Instruments
community notification
COMMUNITY NOTIFICATION , Community Notification is a stand alone out bound notification application that broadcasts voice messages via telephone, sends electronic messages with attachments to email addresses. Traffic reports are included.
SKU: COM-18000203 Mfgr Part#: 1800-0203
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Computer Instruments
CALL BACK MESSAGE (CBM) PRODUCT
CALL BACK MESSAGE, Call Back Message allows a caller in queue to opt for a call back by an agent at a later time. Agents who receive the call-back message in queue are played the message and given the options for handling the call back.
SKU: COM-18000202 Mfgr Part#: 1800-0202
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Computer Instruments
Longitude latitude locator data lookup
LONGITUDE LATITUDE LOCATOR DATA LOOKUP , Longitude / Latitude Data Locator is a self service stand alone application which can look up and speak information from a local / remote database based on caller s ZIP CODE or CANADIAN POSTAL CODE input. Built-in tools can connect the Longitude / Latitude Data Locator to any Microsoft ODBC compliant database (Longitude / Latitude database supplied by customer). Once telephone data locator has been configured, a Web Data Locator html component, with simple MapQuest integration, is automatically available to be placed on a Web page.
SKU: COM-18000210 Mfgr Part#: 1800-0210
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Computer Instruments
CI MS ASR, TTS, HMP PROMO 4 PORTS OF EAC
CI MS ASR, TTS, SIP MRCP 2 BUNDLE, Microsoft ASR & TTS & EVP RTU Bundle
SKU: COM-16004050 Mfgr Part#: 1600-4050
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Computer Instruments
LIST DIALER
LIST DIALER, List Dialer is an outbound notification application that rapidly broadcasts voice messages. Large list maybe imported and monitored. Lists sizes may be in the millions of entries.
SKU: COM-18000206 Mfgr Part#: 1800-0206
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Computer Instruments
H.323 SIP right to use port (CI managed
H.323 SIP right to use port (CI managed)
SKU: COM-180001021 Mfgr Part#: 1800-0102-1
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Computer Instruments
Agent Click To Dial
AGENT CLICK-TO-DIAL, Agent Click-To-Dial (Web) provides a simplified web-based preview dialer interface for manually triggering out-calls to a list of contacts through a central PBX. Imported contact lists can be single or multi-number and contact information can be presented on the agent interface screen. Agents reported call dispositions are included in campaign reporting. Allows Message to be dropped onto a recording device therefore letting the Agent continue with calling campaign. Requires TSAPI or TAPI CTI licenses.
SKU: COM-18000221 Mfgr Part#: 1800-0221
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Computer Instruments
power dialer
out-calling campaign queues. Requires TSAPI or TAPI CTI licenses. Seat option provides Web based snapshot monitoring of Power Dialer not exact due to a variety of environmental factors. Agent Wallboard The detection methods of determining a human or machine answer are recipients down alternate IVR paths depending on the detection results. Answering Machine Detect option provides the capability to direct call out-calling. (Queue Throttle, Admin Wallboard, Traffic Report). a call center agent queue which is monitored via CTI to throttle the out-calling to a list of contacts. Successful calls are transferred to EDIALER POWER DIALER , Power Dialer provides automated, campaign based,
SKU: COM-18000220 Mfgr Part#: 1800-0220
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Computer Instruments
Cloud SIP IVR Port - Annual
Cloud SIP IVR Port - Annual
SKU: COM-180001027 Mfgr Part#: 1800-0102-7
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Computer Instruments
CI eOne Data Tenent ( CI managed )
CI eOne Data Tenent ( CI managed )
SKU: COM-180000031 Mfgr Part#: 1800-0003-1
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Computer Instruments
CI eOne Data Tenent
CI eOne Data Tenent
SKU: COM-18000003 Mfgr Part#: 1800-0003
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Computer Instruments
Appointment Reminder
APPOINTMENT REMINDER , Appointment Reminder is a self service stand alone application which provides automated notification to a list of patients of upcoming appointments. The notification can include the date, the time of the appointment, along with directions to the appointment location. Notification options include out-dialing to a list of telephone numbers or emailing messages forwarded with attachments to a list of email addresses.
SKU: COM-18000201 Mfgr Part#: 1800-0201
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Computer Instruments
agent/quality assurance survey.
AGENT/QUALITY ASSURANCE SURVEY, Agent Survey Form Filler maintains a comprehensive evaluation of the effectiveness of your Agents based on your most valuable source; Your customer. Three question types - numeric, voice, multiple chose. Jump technology allows questions to be dynamically ordered based upon previous question response. Several transcription methods via Email, Telephone or Web. Unlimited surveys can be created and are easy to configure and maintain using a Wizard base GUI. Survey questions and corresponding responses may be exported to CSV file or each survey when completed emailed to a specified address. Option available to capture ANI, DNIS and Agent ID when CTI resources available. Requires TSAPI or TAPI CTI Licenses.
SKU: COM-18000205 Mfgr Part#: 1800-0205
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Computer Instruments
Cloud SIP IVR Port - Annual
Cloud SIP IVR Port - Annual
SKU: COM-180001028 Mfgr Part#: 1800-0102-8
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Computer Instruments
INSTALLATION REMOTE
Installation Remote
SKU: COM-18000701 Mfgr Part#: 1800-0701
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Computer Instruments
Training Remote
Training Remote
SKU: COM-18000720 Mfgr Part#: 1800-0720
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Computer Instruments
Cloud SIP IVR Port - Annual
Cloud SIP IVR Port - Annual
SKU: COM-180001029 Mfgr Part#: 1800-0102-9
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Computer Instruments
Cloud SIP IVR Port - Annual
Cloud SIP IVR Port - Annual
SKU: COM-1800010210 Mfgr Part#: 1800-0102-10
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Computer Instruments
CI CLOUD SERVER - Annual ( CI managed)
CI CLOUD SERVER - Annual ( CI managed)
SKU: COM-180008021 Mfgr Part#: 1800-0802-1
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Computer Instruments
Installation on Site
Installation On-Site
SKU: COM-18000710 Mfgr Part#: 1800-0710
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Computer Instruments
Training on Site
Training On-Site
SKU: COM-18000721 Mfgr Part#: 1800-0721
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Computer Instruments
LEAD PROCESSING SYSTEM (CI managed )
LEAD PROCESSING SYSTEM (CI managed )
SKU: COM-180002221 Mfgr Part#: 1800-0222-1
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Computer Instruments
LEAD PROCESSING SYSTEM
LEAD PROCESSING SYSTEM
SKU: COM-18000222 Mfgr Part#: 1800-0222
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