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Computer Instruments
TOTAL CARE MAINTENANCE
Computer Instruments Total Care Maintenance
SKU: COM-18000800 Mfgr Part#: 1800-0800
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Computer Instruments
TOTAL CARE MAINTENANCE 24X7X365
TOTAL CARE MAINTENANCE 24X7X365
SKU: COM-180008011 Mfgr Part#: 1800-0801-1
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Computer Instruments
Equipment Configuration
EQUIPMENT CONFIGURATION, CI provided Equipment
SKU: COM-18000802 Mfgr Part#: 1800-0802
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Computer Instruments
Total Care Maintenance 24x7x365
GOLD TOTAL CARE MAINTENANCE 24X7X365, TOTAL CARE MAINTENANCE 24X7X365. Extended Software Warranty 24 Hours - software updates and patches (when available) - Hot Line Telephone Support - After hours support from Web Page - maximum 4 hour response time -12 Months 24% of MSRP software price
SKU: COM-18000801 Mfgr Part#: 1800-0801
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Computer Instruments
Maint,CI provide 3rd Party Equip onsite
EQUIPMENT MAINTENANCE, CI provide 3rd Party Equipment on-site parts and labor maintenance
SKU: COM-18000803 Mfgr Part#: 1800-0803
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Computer Instruments
Total Care Multi Maintenance 24x7x365
TOTAL CARE Multi-Tenant MAINTENANCE 24X7X365. Extended Software Warranty 24 Hours - software updates and patches (when available) - 2 Hour Per Month Hot Line Telephone Support - 12 Months 24% of MSRP software price
SKU: COM-18000804 Mfgr Part#: 1800-0804
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Computer Instruments
Multi-Tenant TC Maintenance 24X7X365
Multi-Tenant Total Care Maintenance 24X7X365 - Annual
SKU: COM-180008042 Mfgr Part#: 1800-0804-2
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Computer Instruments
CLOUD SERVICE & SETUP
CLOUD SERVICE & SETUP
SKU: COM-18000805 Mfgr Part#: 1800-0805
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Computer Instruments
CLOUD SERVICE & SETUP (CI managed)
CLOUD SERVICE & SETUP (CI managed)
SKU: COM-180008051 Mfgr Part#: 1800-0805-1
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Computer Instruments
Premium Total Care Maintenance 24x7x365
TOTAL CARE MAINTENANCE 24X7X365. Extended Software Warranty 24 Hours - software updates and patches (when available) - Hot Line Telephone Support - After hours support from Web Page - maximum 4 hour response time -12 Months 24% of MSRP software price
SKU: COM-18000806 Mfgr Part#: 1800-0806
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Computer Instruments
Platinum Total Care Maintenance 24X7X365
Platinum Total Care Maintenance 24X7X365 - Annual
SKU: COM-180008061 Mfgr Part#: 1800-0806-1
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Computer Instruments
PREMIUM TOTAL CARE MAINTENANCE 24X7X365
TOTAL CARE MAINTENANCE 24X7X365. Extended Software Warranty 24 Hours - software updates and patches (when available) - Hot Line Telephone Support - After hours support from Web Page - maximum 4 hour response time -12 Months 24% of MSRP software price
SKU: COM-180008062 Mfgr Part#: 1800-0806-2
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Computer Instruments
Silver Total Care Maintenance 8-5 M-F - Annual
SKU: CO-1800-0800-1 Mfgr Part#: 1800-0800-1
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Computer Instruments
Total Care Maintenance 8-5 M-F - Monthly
SKU: CO-1800-0800-2 Mfgr Part#: 1800-0800-2
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Computer Instruments
Multi-Tenant TC Maintenance 24X7X365
Multi-Tenant Total Care Maintenance 24X7X365 - Annual
SKU: COM-180008041 Mfgr Part#: 1800-0804-1
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Computer Instruments
TOTAL CARE MAINTENANCE 24X7X365 - Mnthly
TOTAL CARE MAINTENANCE 24X7X365 - Mnthly
SKU: COM-180008012 Mfgr Part#: 1800-0801-2
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Computer Instruments
Cloud Rental Rate
CLOUD SERVICE & SETUP
SKU: COM-180008052 Mfgr Part#: 1800-0805-2
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Computer Instruments
TCM Reinstatement Fee
TCM Reinstatement Fee
SKU: COM-18000807 Mfgr Part#: 1800-0807
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Computer Instruments
TTS Port Rental
TTS Single Language - Monthly, TTS Single Language - Monthly
SKU: COM-180004012 Mfgr Part#: 1800-0401-2
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Computer Instruments
ASR 2 Port Rental
ASR Tier 2 RTU - Monthly
SKU: COM-180004022 Mfgr Part#: 1800-0402-2
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Computer Instruments
ASR 3 Port Rental
ASR Tier 3 RTU - Monthly
SKU: COM-180004032 Mfgr Part#: 1800-0403-2
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Computer Instruments
IP Phone Pager - Web phone Broadcast Pag
IP PHONE PAGER - WEB PHONE BROADCAST PAGE, IP Phone Pager allows internal paging communication by voice or text display messaging via your Avaya 11XX, 12XX, 16XX 46XX, 96XX IP or SIP Phone. Any authorized extension can initiate a voice or text display message to be delivered internally to an individual or a designated group of recipients. A voice message can be recorded impromptu, generated from text-to-speech, or even pulled from a previously recorded Audio Text library. A text message can be displayed (on the IP/SIP Phone screen) alone or accompanying a voice page. If the message is of an emergency nature, it can be sent in barge-in mode, interrupting any off-hook conversation by temporarily putting the recipients call on hold. Contact supplier for IP Phone model compatibility. Package also includes Schedule Page Announcements. This feature allows voice, text or both to be pushed to an extension or group of extensions based upon time of day, day of week or month. Schedule pages out seven years. Traffic result reports are included.
SKU: COM-18000208 Mfgr Part#: 1800-0208
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Computer Instruments
CALL BACK MESSAGE
options for handling the call back. call-back message in queue are played the message and given the a call back by an agent at a later time. Agents who receive the CALL BACK MESSAGE, Call Back Message allows a caller in queue to opt for
SKU: COM-180002022 Mfgr Part#: 1800-0202-2
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Computer Instruments
COMMUNITY NOTIFICATION
COMMUNITY NOTIFICATION , Community Notification is a stand alone out bound notification application that broadcasts voice messages via telephone, sends electronic messages with attachments to email addresses. Traffic reports are included.
SKU: COM-180002032 Mfgr Part#: 1800-0203-2
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Computer Instruments
LIST DIALER
LIST DIALER, List Dialer is an outbound notification application that rapidly broadcasts voice messages. Large list maybe imported and monitored. Lists sizes may be in the millions of entries.
SKU: COM-180002062 Mfgr Part#: 1800-0206-2
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Computer Instruments
LONGITUDE LATITUDE LOCATOR DATA LOOKUP
LONGITUDE LATITUDE LOCATOR DATA LOOKUP , Longitude / Latitude Data Locator is a self service stand alone application which can look up and speak information from a local / remote database based on caller s ZIP CODE or CANADIAN POSTAL CODE input. Built-in tools can connect the Longitude / Latitude Data Locator to any Microsoft ODBC compliant database (Longitude / Latitude database supplied by customer). Once telephone data locator has been configured, a Web Data Locator html component, with simple MapQuest integration, is automatically available to be placed on a Web page.
SKU: COM-180002102 Mfgr Part#: 1800-0210-2
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Computer Instruments
Google Port,Monthly (Voice Transcriptipt
Google Port - Monthly (Voice Transcription) OPTIONAL
SKU: COM-160040102 Mfgr Part#: 1600-4010-2
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Computer Instruments
APPOINTMENT REMINDER
APPOINTMENT REMINDER , Appointment Reminder is a self service stand alone application which provides automated notification to a list of patients of upcoming appointments. The notification can include the date, the time of the appointment, along with directions to the appointment location. Notification options include out-dialing to a list of telephone numbers or emailing messages forwarded with attachments to a list of email addresses.
SKU: COM-180002012 Mfgr Part#: 1800-0201-2
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Computer Instruments
AGENT/QUALITY ASSURANCE SURVEY
AGENT/QUALITY ASSURANCE SURVEY, Agent Survey Form Filler maintains a comprehensive evaluation of the effectiveness of your Agents based on your most valuable source; Your customer. Three question types - numeric, voice, multiple chose. Jump technology allows questions to be dynamically ordered based upon previous question response. Several transcription methods via Email, Telephone or Web. Unlimited surveys can be created and are easy to configure and maintain using a Wizard base GUI. Survey questions and corresponding responses may be exported to CSV file or each survey when completed emailed to a specified address. Option available to capture ANI, DNIS and Agent ID when CTI resources available. Requires TSAPI or TAPI CTI Licenses.
SKU: COM-180002052 Mfgr Part#: 1800-0205-2
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Computer Instruments
POWER DIALER
out-calling campaign queues. Requires TSAPI or TAPI CTI licenses. Seat option provides Web based snapshot monitoring of Power Dialer not exact due to a variety of environmental factors. Agent Wallboard The detection methods of determining a human or machine answer are recipients down alternate IVR paths depending on the detection results. Answering Machine Detect option provides the capability to direct call out-calling. (Queue Throttle, Admin Wallboard, Traffic Report). call center agent queue which is monitored via CTI to throttle the out-calling to a list of contacts. Successful calls are transferred to a POWER DIALER , Power Dialer provides automated, campaign based,
SKU: COM-180002202 Mfgr Part#: 1800-0220-2
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