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Computer Instruments
TOTAL CARE MAINTENANCE
Computer Instruments Total Care Maintenance
SKU: COM-18000800 Mfgr Part#: 1800-0800
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Computer Instruments
Platinum Total Care Maintenance 24X7X365
Platinum Total Care Maintenance 24X7X365 - Annual
SKU: COM-180008061 Mfgr Part#: 1800-0806-1
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Computer Instruments
TOTAL CARE MAINTENANCE 24X7X365 - Mnthly
TOTAL CARE MAINTENANCE 24X7X365 - Mnthly
SKU: COM-180008012 Mfgr Part#: 1800-0801-2
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Computer Instruments
Cloud Rental Rate
CLOUD SERVICE & SETUP
SKU: COM-180008052 Mfgr Part#: 1800-0805-2
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Computer Instruments
TTS Port Rental
TTS Single Language - Monthly, TTS Single Language - Monthly
SKU: COM-180004012 Mfgr Part#: 1800-0401-2
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Computer Instruments
ASR 2 Port Rental
ASR Tier 2 RTU - Monthly
SKU: COM-180004022 Mfgr Part#: 1800-0402-2
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Computer Instruments
ASR 3 Port Rental
ASR Tier 3 RTU - Monthly
SKU: COM-180004032 Mfgr Part#: 1800-0403-2
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Computer Instruments
CALL BACK MESSAGE
options for handling the call back. call-back message in queue are played the message and given the a call back by an agent at a later time. Agents who receive the CALL BACK MESSAGE, Call Back Message allows a caller in queue to opt for
SKU: COM-180002022 Mfgr Part#: 1800-0202-2
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Computer Instruments
COMMUNITY NOTIFICATION
COMMUNITY NOTIFICATION , Community Notification is a stand alone out bound notification application that broadcasts voice messages via telephone, sends electronic messages with attachments to email addresses. Traffic reports are included.
SKU: COM-180002032 Mfgr Part#: 1800-0203-2
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Computer Instruments
LIST DIALER
LIST DIALER, List Dialer is an outbound notification application that rapidly broadcasts voice messages. Large list maybe imported and monitored. Lists sizes may be in the millions of entries.
SKU: COM-180002062 Mfgr Part#: 1800-0206-2
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Computer Instruments
LONGITUDE LATITUDE LOCATOR DATA LOOKUP
LONGITUDE LATITUDE LOCATOR DATA LOOKUP , Longitude / Latitude Data Locator is a self service stand alone application which can look up and speak information from a local / remote database based on caller s ZIP CODE or CANADIAN POSTAL CODE input. Built-in tools can connect the Longitude / Latitude Data Locator to any Microsoft ODBC compliant database (Longitude / Latitude database supplied by customer). Once telephone data locator has been configured, a Web Data Locator html component, with simple MapQuest integration, is automatically available to be placed on a Web page.
SKU: COM-180002102 Mfgr Part#: 1800-0210-2
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Computer Instruments
APPOINTMENT REMINDER
APPOINTMENT REMINDER , Appointment Reminder is a self service stand alone application which provides automated notification to a list of patients of upcoming appointments. The notification can include the date, the time of the appointment, along with directions to the appointment location. Notification options include out-dialing to a list of telephone numbers or emailing messages forwarded with attachments to a list of email addresses.
SKU: COM-180002012 Mfgr Part#: 1800-0201-2
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Computer Instruments
AGENT/QUALITY ASSURANCE SURVEY
AGENT/QUALITY ASSURANCE SURVEY, Agent Survey Form Filler maintains a comprehensive evaluation of the effectiveness of your Agents based on your most valuable source; Your customer. Three question types - numeric, voice, multiple chose. Jump technology allows questions to be dynamically ordered based upon previous question response. Several transcription methods via Email, Telephone or Web. Unlimited surveys can be created and are easy to configure and maintain using a Wizard base GUI. Survey questions and corresponding responses may be exported to CSV file or each survey when completed emailed to a specified address. Option available to capture ANI, DNIS and Agent ID when CTI resources available. Requires TSAPI or TAPI CTI Licenses.
SKU: COM-180002052 Mfgr Part#: 1800-0205-2
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Computer Instruments
POWER DIALER
out-calling campaign queues. Requires TSAPI or TAPI CTI licenses. Seat option provides Web based snapshot monitoring of Power Dialer not exact due to a variety of environmental factors. Agent Wallboard The detection methods of determining a human or machine answer are recipients down alternate IVR paths depending on the detection results. Answering Machine Detect option provides the capability to direct call out-calling. (Queue Throttle, Admin Wallboard, Traffic Report). call center agent queue which is monitored via CTI to throttle the out-calling to a list of contacts. Successful calls are transferred to a POWER DIALER , Power Dialer provides automated, campaign based,
SKU: COM-180002202 Mfgr Part#: 1800-0220-2
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Computer Instruments
AGENT CLICK-TO-DIAL
AGENT CLICK-TO-DIAL, Agent Click-To-Dial (Web) provides a simplified web-based preview dialer interface for manually triggering out-calls to a list of contacts through a central PBX. Imported contact lists can be single or multi-number and contact information can be presented on the agent interface screen. Agents reported call dispositions are included in campaign reporting. Allows Message to be dropped onto a recording device therefore letting the Agent continue with calling campaign. Requires TSAPI or TAPI CTI licenses.
SKU: COM-180002212 Mfgr Part#: 1800-0221-2
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Computer Instruments
H.323 / SIP RIGHT TO USE PORT
SIP IVR PORT - Monthly
SKU: COM-180001022 Mfgr Part#: 1800-0102-2
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Computer Instruments
H.323 / SIP RIGHT TO USE PORT
H.323 / SIP RIGHT TO USE PORT
SKU: COM-180001023 Mfgr Part#: 1800-0102-3
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Computer Instruments
CI eOne Data Tenent
CI eOne Data Tenent
SKU: COM-180000032 Mfgr Part#: 1800-0003-2
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Computer Instruments
Screen Pop Only
SCREEN POP ONLY, Screen Pop provides the client desktop a URL pop on inbound and outbound calls. TSAPI or TAPI CTI licenses required
SKU: COM-18000212 Mfgr Part#: 1800-0212
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Computer Instruments
SCREEN POP MOBILE
SCREEN POP MOBILE
SKU: COM-18000213 Mfgr Part#: 1800-0213
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Computer Instruments
H.323 / SIP RIGHT TO USE PORT
H.323 / SIP RIGHT TO USE PORT
SKU: COM-180001024 Mfgr Part#: 1800-0102-4
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Computer Instruments
integration services
Integration Services
SKU: COM-18000700 Mfgr Part#: 1800-0700
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Computer Instruments
Configuration Services
Configuration Services
SKU: COM-18000601 Mfgr Part#: 1800-0601
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Computer Instruments
LEAD PROCESSING SYSTEM
LEAD PROCESSING SYSTEM, Lead Processing System for CRM
SKU: COM-180002222 Mfgr Part#: 1800-0222-2
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Computer Instruments
CI Virtual Machine
CI CLOUD SERVER
SKU: COM-180008022 Mfgr Part#: 1800-0802-2
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Computer Instruments
community notification (CI managed)
community notification (CI managed)
SKU: COM-180002031 Mfgr Part#: 1800-0203-1
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Computer Instruments
LIST DIALER (CI managed)
LIST DIALER (CI managed)
SKU: COM-180002061 Mfgr Part#: 1800-0206-1
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Computer Instruments
Appointment Reminder (CI managed)
Appointment Reminder (CI managed)
SKU: COM-1800002011 Mfgr Part#: 1800-0201-1
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Computer Instruments
agent/quality assurance survey (CI mngd)
agent/quality assurance survey (CI mngd)
SKU: COM-180002051 Mfgr Part#: 1800-0205-1
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Computer Instruments
community notification
COMMUNITY NOTIFICATION , Community Notification is a stand alone out bound notification application that broadcasts voice messages via telephone, sends electronic messages with attachments to email addresses. Traffic reports are included.
SKU: COM-18000203 Mfgr Part#: 1800-0203
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