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AudioCodes
Non-recurring setup fee AC Live Support
Non-recurring setup fee for AudioCodes Live Support for more than 15 devices. Includes connection to AudioCodes Live NOC for monitoring and best practice review.
SKU: AUC-ALACTSLSUFCUST Mfgr Part#: AL-ACTS-L-SUF-CUST
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AudioCodes
Live Call Screening Geo-Redundancy fee
Live Call Screening Geo-Redundancy fee. Minimum 36 months.
SKU: AUC-ALCSC10SCUST36 Mfgr Part#: AL-CS-C-10S/CUST/36
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AudioCodes
Live CX, monthly fee for Geo-redundancy
Live CX, monthly fee for Geo-redundancy. Min. 12 mo.
SKU: AUC-ALCXGR12 Mfgr Part#: AL-CX-GR/12
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AudioCodes
AL-CX-GR/36:Live CX, monthly fee for Geo
Live CX, monthly fee for Geo-redundancy. Min. 36 mo.
SKU: AUC-ALCXGR/36 Mfgr Part#: AL-CX-GR/36
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AudioCodes
Non-recurring setup fee for Live CX
Non-recurring setup fee for Live CX for redundant SBC / WebRTC gateway with more than 5,000 sessions.
SKU: AUC-ALCXSUFCUST Mfgr Part#: AL-CX-SUF-CUST
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AudioCodes
ALST/10AU/CUST/M36:Monthly fee for AL
Monthly fee for AL SmartTAP for 10 audio recording users, AudioCodes Azure, by quotation, for min 36 months.
SKU: AUC-ALST10AUCUSTM36 Mfgr Part#: ALST/10AU/CUST/M36
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AudioCodes
ALST/10AUH/CUST/M36:Monthly fee for AL S
Monthly fee for AL SmartTAP for audio recording users, AudioCodes Azure, by quotation, for min 36 months , when more than 20% concurrency is needed.
SKU: AUC-ALST10AUHCUSTM36 Mfgr Part#: ALST/10AUH/CUST/M36
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AudioCodes
Monthly fee for AL SmartTAP audio record
Monthly fee for AL SmartTAP audio recording users, hosted by AudioCodes, by quotation, for min 12 months, when more than 20% concurrency is needed.
SKU: AUC-ALSTAUHCONCM12 Mfgr Part#: ALST/AUH/CONC/M12
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AudioCodes
Monthly fee for AL SmartTAP audio record
Monthly fee for AL SmartTAP audio recording users, hosted by AudioCodes, by quotation, for min 36 months, when more than 20% concurrency is needed.
SKU: AUC-ALSTAUHCONCM36 Mfgr Part#: ALST/AUH/CONC/M36
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AudioCodes
Monthly fee for AL SmartTAP redundant
Monthly fee for AL SmartTAP redundant system Active/Active configuration for the second system deployed in AudioCodes or Customer Azure subscription or on-premise, by quotation, for min 12 months.
SKU: AUC-ALSTREDM12 Mfgr Part#: ALST/RED/M12
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AudioCodes
AL-ST-SUF-B-C-R:Non-recurring setup fee
Non-recurring setup fee for redundant AL SmartTAP Teams BOT installation on Customer Azure subscription, by quotation.
SKU: AUC-ALSTSUFBCR Mfgr Part#: AL-ST-SUF-B-C-R
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AudioCodes
AL-ST-SUF-C-R:Non-recurring setup fee AL
Non-recurring setup fee for redundant AL SmartTAP on Customer Azure subscription, by quotation.
SKU: AUC-ALSTSUFCR Mfgr Part#: AL-ST-SUF-C-R
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AudioCodes
VoiceAI Connect, daily fee for an Agent
VoiceAI Connect, daily fee for an Agent Assist burst-session.
SKU: AUC-ALVAIASBURST Mfgr Part#: AL-VAI/AS/BURST
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AudioCodes
VoiceAI Connect, daily fee for a SIP-to-
VoiceAI Connect, daily fee for a SIP-to-Bot burst-session.
SKU: AUC-ALVAISBURST Mfgr Part#: AL-VAI/S/BURST
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AudioCodes
Calling Plan srvc platform FEE per DID
Calling Plan service, platform FEE per DID.
SKU: AUC-CPLANPLATFEEM Mfgr Part#: CPLAN-PLAT-FEE/M
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AudioCodes
Calling Plan srvc cust Port-IN per site
Calling Plan service, Custom Port-IN Includes professional services , Availability and price are country-specific. Per site per porting event (one-time).
SKU: AUC-CPLANPORTINCUST Mfgr Part#: CPLAN-PORTIN-CUST
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AudioCodes
Calling Plan srvc cust setup, onboarding
Calling Plan service, Custom setup and onboarding first-time customer SIP telephony projects (one-time).
SKU: AUC-CPLANSUFCUST Mfgr Part#: CPLAN-SUF-CUST
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AudioCodes
AudioCodes CloudBond 365 Standard Editio
Set-up and configuration of Mediant 800 and Skype for Business in AudioCodes CloudBond 365, including configuration and Integration of Skype for Business, connected to AudioCodes CloudBond 365 and existing customer infrastructure (contact AudioCodes for a customized service offering).
SKU: AUC-M800OBCUSTIMPL Mfgr Part#: M800-OB-CUST-IMPL
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AudioCodes
Premium Managed Service for AudioCodes p
Premium Managed Service for AudioCodes products as customized package, which may include: Client Service Management, 24x7 Remote Monitoring and Alert Notification, remote maintenance support with customized SLA, 4-hr HW replacement, inital tier triage from monitoring and alert notifications, enhanced periodic reporting, MACD, Backup/Restore, SW upgrades. Does not include deployment services (see remote professional services bundles).
SKU: AUC-MSRVPRMCUSTYR Mfgr Part#: MSRV-PRM-CUST/YR
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AudioCodes
Triage add-on for Enhanced Managed Servi
Triage for Enhanced Managed Services, provides initial tier of incident management. Pricing is calculated as 8% of HW MSRP.
SKU: AUC-MSRV-TRIAGE/YR Mfgr Part#: MSRV-TRIAGE/YR
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AudioCodes
AudioCodes CloudBond 365 Enterprise Cust
AudioCodes CloudBond 365 Enterprise Customized Installation & Enterprise server including physical placement, connection of power and network cabling, and basic HW functionality, configuration and Integration of Skype for Business and PSTN, connected to AudioCodes CloudBond 365 and existing customer infrastructure (contact AudioCodes for a customized service offering). Implementation (see Notes in AudioCodes Pricebook and-or the Service and configuration of Skype for Business in AudioCodes CloudBond 365 SOW). Planning and design service should be ordered separately. Set-up
SKU: AUC-OBENTCUSTIMPL Mfgr Part#: OB-ENT-CUST-IMPL
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AudioCodes
Annual Onsite Breakdown Fix
Annual Onsite Breakdown Fix
SKU: AUC-ONSTBREAKFIXYR Mfgr Part#: ONST-BREAK-FIX/YR
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AudioCodes
Onsite Spare Unit; Annual Lease
Onsite Spare Unit; Annual Lease
SKU: AUC-PS-OSSU Mfgr Part#: ONST-SPARE-UNIT/YR
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AudioCodes
Enhanced OVOC - Remote Enhanced Design &
Customized configuration, set-up and troubleshooting of OVOC for AudioCodes products. Limited to 32 monitored entities (IP-Trunk Groups, IP address, etc.) per AudioCodes device and using optimized QoS threshold settings per customer requirements and best practice. Contact AudioCodes for offer.
SKU: AUC-OVOCECUSTIMPL Mfgr Part#: OVOC-E-CUST-IMPL
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AudioCodes
Remote Configuration and Change Manageme
Remote Configuration and Change Management Services with customized duration during pre-scheduled maintenance window and/or after hours. Can be used for 12 months after purchase. Valid support contract required. Min. session: 1 hr. with 15 min. increments. Maximum single use: 5 hours.
SKU: AUC-PSCCMCUST Mfgr Part#: PS-CCM-CUST
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AudioCodes
PS-DID-PORT-CUST
Custom Porting, charge and availability is country-specific. Per DID fee (one-time).
SKU: AUC-PSDIDPORTCUST Mfgr Part#: PS-DID-PORT-CUST
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AudioCodes
Fee to be added for professional service
Fee to be added for professional services provided under special circumstances, such as work performed outside of normal business hours or during holidays.
SKU: AUC-PSIMPLCHARGE Mfgr Part#: PS-IMPL-CHARGE
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AudioCodes
PS-MONTH-SIP-SVC
PS-MONTH-SIP-SVC
SKU: AUC-PSMONTHSIPSVC Mfgr Part#: PS-MONTH-SIP-SVC
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AudioCodes
Fee for reinstating maintenance support
Fee for reinstating maintenance support contract.
SKU: AUC-SUPPREINSTATEFEE Mfgr Part#: SUPP-REINSTATE-FEE
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AudioCodes
Support Contract ACTS 24x7
Support Contract ACTS 24x7
SKU: AUC-ACTS24X7SBC_S54Y Mfgr Part#: ACTS24X7-SBC_S54/YR
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